If you have a question, hopefully we can answer it here. Otherwise, please contact CRM London Students and we will be happy to help.
Application Process
Yes, but you will need to let us know who you are planning to live with. Provided we have the availability at the time of your booking, there should not be a problem.
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Yes, although it is quicker and easier for you to pay on-line where possible, just call CRM London Students and we willl take your payment over the phone.
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You only need to provide a UK-based guarantor if you wish to pay your rent in installments. You do not need to provide a guarantor if you are going to paying the full annual rent in advance. For Room in House or Enhanced Room in House you are likely to be allowed to pay your rent in two six-month installments.
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Your Booking Fee is only refundable in full if we are unable to make you an offer of accommodation – in this case we will return it to you. Please see our Booking Terms & Conditions for further information about Booking Fees.
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Once your chosen accommodation has been secured by CRM London Students we will do one of two things:
For Room in House and Enhanced Room in House we will provide you with the relevant contact details so you can arrange to pay the required rent and deposit to your landlord, or their agent, and sign the tenancy agreements for your Room.
For Rooms in Halls of Residence we will send you two tenancy agreements to be completed by you and your guarantor.
If you do not return these within the time-frame given, together with payment either by direct debit or credit/debit card for the initial monies due (as well as your signed direct debit form), we cannot guarantee your accommodation.
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We try to ensure we respond to you within 14 days of receiving your Booking Fee and completed application.
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About my Contract
Yes, you can usually extend your contract up to a total of 52 weeks. It may be possible to rent your Room in House or Enhanced Room in House for even longer - you will need to speak to your landlord or their agent.
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It is possible, but this would be subject to availability and may require your contract date and length being amended prior to you taking up tenancy.
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No. Unfortunately the tenancy agreement binds you and us (or your landlord) legally to the period it covers – make sure you review it carefully before signing.
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You will still be liable for the rent due under the contract unless you or we can find another student to take it over. We can only try to find a replacement once all of our other rooms are full. If you find a replacement, we will simply charge you a £50 administration fee and rent up to the time the new tenant contract starts.
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Payments and Charges
Not usually for Halls of Residence like Furnival House. Your rent often includes an energy allowance of £250 for the year which should more than cover your needs. If you exceed this you will be charged for the additional cost, so make sure you do not leave lights or heaters on when not in use, and do not waste hot water. You will keep your carbon footprint down too!
You will be responsible for paying gas and/or electricty bills in addition to your rent for Room in House and Enhanced Room in House options though.
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There is no hassle with water charges for Halls of Residence like Furnival House, they are included in your rent. Water bills will need to be paid in addition to your rent for Room in House and Enhanced Room in house though.
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Broadband is normally included with your accommodation charges. There are often further upgrade options, which are chargeable, for specialists users.
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You need to pay a Booking Fee to secure your accommodation reservation. Please see our Booking Terms & Conditions for further information.
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Yes, you need to ensure there are enough funds in your account. If any items are returned unpaid you will be charged a £30 administration fee (and your bank may charge you too).
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My Accommodation
No. For the safety of all our residents, smoking is not allowed anywhere inside any accommodation. However, there will be external areas where you can smoke.
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Yes, you are responsible for obtaining and paying for a television license if you intend using one in your accommodation. For more information on TV licensing visit www.tvlicensing.co.uk
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Yes. All of our accommodation has a Welcome Guide which introduces you to the development; how things work; and helpful points of contact. It also sets out very important safety guidelines and how we expect residents to care for their accommodation and to respect their neighbours. You will be able to find a copy to the right of this page.
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Yes, the laundry in Halls of Residence accommodation will be equipped with modern and professionally-managed washer-dryers. Room in House and Enhanced Room in House options will have a washing machine or washer-dryer for you to use.
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It will depend on which accommodation option you choose. Parking will be limited, if available at all though.
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Just the essentials like bedding/pillows and cooking utensils (a couple of pots, pans, crockery and some cutlery would be handy too).
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Moving In
No. You cannot move in until we. or your landlord ot their agent, have received your rent and deposit in cleared funds. You should normally pay these at least 10 days prior to your tenancy start date.
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Yes. This must be returned to the office (or to your landlord or their agent) within 7 days of arrival (as stated in your tenancy agreement). The inventory also tells us where we should send your deposit at the end of your tenancy, so it is in your interest to get the inventory back to us!
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We usually have a Move-In weekend at the start of your tenancy period. Please check the Move-In guide for your development on our website.
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Moving Out
Yes. As a condition of your contract you need to be present at a check-out inspection of your accommodation so we can agree if there is any damage and so you can confirm where you would like us to send your deposit cheque.
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Deposits should be sent back within two weeks of the end of your tenancy, providing there are no sums outstanding.
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